Refund Policy

1. All prices are quoted in INR and inclusive of GST unless specified otherwise.

2. All invoices are to be processed as per the schedule via your preferred method of payment.

3. Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to the website, application, or project going live.

4. Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project, and our terms & conditions.

Arnav Softech reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. Our cancellation policy is as follows:

• Before work commences: If you cancel your order after making the payment but before work has started, we will refund 75% of the payment made.
• After work commences: If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice.
• Advanced stage: There will be no refund or adjustments if cancellation occurs when more than 50% of the work has been completed.

All cancellations must be received in writing via email or regular mail. Telephone requests for cancellations will not be accepted.

1. All outstanding invoices will incur a late payment fee of 10% of the pending amount from the due date.

2. An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.

3. Failure to pay after a further 7 days from the late fee application may result in the outstanding amount being referred to a debt collector. The client will be responsible for all recovery costs, including administration and legal fees.

Any payment relating to domain name registration, renewals, hosting, or any 3rd party products/services purchased on behalf of the client must be paid in full and is non-refundable. In case of renewal cancellations, we must be notified at least 30 days before the renewal date.

Arnav Softech generally builds and tests the websites/applications on our own servers. The website/application will be transferred to the nominated 3rd party server only upon full payment of all invoices and dues.